GENERAL CONDITIONS

 

This document establishes the conditions governing the use of the website and the purchase of the products offered at Sunbrille.com.

Please read the General Conditions, our Privacy Policy and our "Cookie Policy" carefully before using this website. When you place an order through the site, you consent to our conditions, our privacy policy and our cookie policy. Therefore, if you do not agree with the provisions of the three documents cited, you should not use this website.

Please, if you have any questions, contact us and we will be happy to resolve your questions.

SUNBRILLE.COM DATA

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the following are the identification details of the company:

Corporate name: Comytienda s.l.,( Sunbrille.com).

CIF: B20865747

Address: C/ URBIETA 38 BAJO 20006 DONOSTIA - GIPUZKOA -SPAIN

Telephone: 943 316060

Email: hello@Sunbrille.com

COMMERCIAL REGISTRY OF SAN SEBASTIAN

The company COMYTIENDA S.L., has been registered in the commercial register of San Sebastian, sheet SS-25114 Tomo2148 Folio 40 Inscription 1st.

YOUR PERSONAL DATA

The personal data you provide us will always be processed in accordance with the privacy policy of our website. Likewise, when you use the website, you declare that the information you provide us is real and up-to-date.

 

USE OF OUR WEBSITE

When you use this website and place orders through it, you agree to:

·       Do not place any false orders. If we consider that a fraudulent order has been made, we would be authorized to cancel it and denounce it.

·       Make legally valid inquiries or orders.

·       Provide us with your email address, postal address and/or other truthful and up-to-date contact details. In addition, you agree that we may use such information to contact you, if relevant. In case we did not have all the necessary information, we could not process your order.

·       When you buy on this website, you declare that you are over 18 years of age and have the legal capacity to hire.

When the customer places an order, he has the obligation to read and confirm the reading of these general conditions of contract, as well as the additional links present here. If after reading these conditions the customer places his order, he is confirming his agreement with Sunbrille.com.

HOW I CAN PLACE AN ORDER

To place an order, you must choose the products you want to buy and follow the online purchase procedure. When you have all the products you want to buy, you place the order and go directly to the shopping cart, where you must fill in all the personal data that we ask for delivery of it.

All prices of our products include I.V.A. and the final price is the one that appears in the cart, once the personal data and the discount code (if you had) are entered before making the payment.

All prices are valid except error.

The products are 100% original and are delivered with original manufacturer covers and documents. If you want to know more about the authenticity of our products, read this post.

It is advisable to register to place your orders, keep track of them and access information with the news, offers and promotions of Sunbrille.com. For any questions that may be presented do not forget to use the order number that is sent to you by email at the time of purchase. If you want to download the purchase invoice, modify some personal or shipping data, you can do it from your customer account.

When you place your order, you will receive an email with your order confirmation. When your order leaves the warehouse, we will also inform you via email, to the address you have provided. In that mail there will be a link for you to track the package.

 

SECURE PAYMENT WITH SSL

We use secure payment with buyer verification by your financial institution, so we make sure that the buyer is the one who actually makes use of the payment method.

We have different payment methods for you to select the one that suits you best: Credit card, bank transfer, Pay Pal, cash on delivery and deferred payment with Pay Later.

SHIPMENTS AND DELIVERY TIMES

Shipments are completely free. We assume the portions and there are no additional charges. At this time we do not ship to Ceuta, Melilla and the Canary Islands.

All products that appear in the store with the Delivery logo in 24 hours are delivered within 24/48 business hours of placing the order. However, exceptional situations may arise that delay the receipt of the order, although this is not the usual situation.

If the product appears on the website with Availability: DELIVERY 10-15 WORKING DAYS, the order will be at your home within that estimated time. However, the supplier may have the product in production and the delivery time is extended to 1, 2 or 3 months. In that case, we will inform you by email to decide what to do: wait and continue with the order, exchange the product for one that has "24 hours delivery" or cancel it.

 

RETURNS AND EXCHANGES

Yeah, we make it easy for you to come up with the perfect glasses for you and we don’t charge you anything for that first change. But if you want to ask for a refund, you have 14 working days from the moment you receive the glasses. The refund has a cost of 3.90€, which will be deducted from the refund, with the same payment method that you used to pay the order (except if it is cash on delivery that is done by bank transfer).

Download the exchange or return form, print it out and fill it out. Place it in the box where you received your order along with the glasses and all its accessories. You must protect it properly so that it does not get damaged during shipment. Contact us by sending a WhatsApp to 943316060 or by sending an email to hello@sunbrille.com. Request a pickup and they’ll get the package. Don’t forget to enter the shipping address:

Sunbrille.com
Zigordia 2 under
20800. Zarautz - Gipuzkoa -SPAIN

Once we receive the product and check that it is in perfect condition we will return the money within 10-15 working days.

 

SPECTACLE WARRANTY

All Sunbrille.com glasses have two years warranty for manufacturing defects, but the misuse of them is not covered: scratches, falls, breaks among other incidents. In case of receiving glasses for misuse, the customer will assume the shipping and return costs of the same.

Print and fill out the form. Place it in the box where you received your order along with the glasses and all its accessories. You must protect it properly so that it does not get damaged during shipment.

Contact the agency by sending a WhatsApp to 943316060 or by sending an email to hello@sunbrille.com. Once we receive the product we will process the warranty with the manufacturer and we will give you the best solution: replacement of parts, replacement of the glasses or discount coupon with the amount of the product, if it is a discontinued product. Don’t forget to enter the shipping address:

Sunbrille.com
Zigordia 2 under
20800. Zarautz - Gipuzkoa -SPAIN

RIGHT OF WITHDRAWAL

In addition to the shipping and return conditions, SUNBRILLE.COM informs the user that, in accordance with current legislation, it has a period of fourteen (14) calendar days to withdraw the product without need of justification from the date of receipt of the order. To make such withdrawal, the user can make the communication of the withdrawal to SUNBRILLE.COM by sending an email to the address hello@Sunbrille.com to organize the collection at your home by a courier. Below is the model of the withdrawal form that the user must use:

 

-      For the attention of SUNBRILLE.COM:

-      I hereby inform you that I desist from my contract of sale of the following goods:

-    Order el_____ and received the ____.

-      User name and contact telephone number:

-     Address of the user:

COMMUNICATION WITH THE CUSTOMER

Questions or information you send us should preferably be sent to our e-mail address: hola@Sunbrille.com. We can send you information either by e-mail or by phone.

PIRACY, VIRUSES AND COMPUTER ATTACKS

The misuse of this website is prohibited, see the intentional introduction into it of viruses, trojans, worms, logic bombs or any other program or material technologically harmful or harmful.

You will not try to have unauthorized access to this website, to the server on which the website is hosted or to any server, computer or database related to our website.

You agree not to attack this website through a denial-of-service assault or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of offences under the applicable legislation. We will report any breach of these regulations to the competent authorities and cooperate with them to discover the identity of the attacker.

Also, in case of non-compliance with this clause, you will immediately cease to be authorized to use this website, as is logical.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials resulting from the use of this website or the downloading of content from it or to which the same redirects.

EVENTS BEYOND OUR CONTROL

We are not responsible for any failure or delay in the fulfilment of any of the obligations assumed, when it is due to events caused by force majeure.

The causes of force majeure shall include any act, event, lack of exercise, omission or accident beyond our reasonable control and, inter alia, the following:

·       Strikes, lockouts or other demands.

·       Civil commotion, revolt, invasion, threat or terrorist attack, war (whether declared or not) or threat or preparation for war.

·       Fire, explosion, storm, flood, earthquake, sinking, epidemic, pandemic or any other natural disaster.

·       Impossibility of use of trains, ships, aircraft, motor transport or other means of transport, public or private.

·       Inability to use public or private telecommunications systems.

·       Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations shall be deemed to be suspended for the period in which the cause of force majeure continues, and we shall have an extension in time to fulfil those obligations for a period equal to the duration of the cause of force majeure.

We will use all means at our disposal to bring the cause of force majeure to an end or to find a solution that will enable us to fulfil our obligations.

RIGHT TO MODIFY GENERAL CONDITIONS

We reserve the right to modify these terms and conditions. They shall not be retroactive. If you do not agree with the modifications made, we recommend you not to use our website.

LEGISLATION AND JURISDICTION

In general, the relations between Sunbrille.com (B20865747) and the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction. The use of our website and the purchase contracts of products through this website will be governed by Spanish legislation.

These General Conditions are subject to and shall be governed by the provisions of the laws of Spain, in particular in:

·       Law 7/1998, of 13 April, on General Conditions of Employment, 

·       Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws,

·       Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

·       Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC,

·       Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

The parties submit, for the resolution of the conflicts to the Courts and Tribunals of the domicile of Comytiendas s.l. located in San Sebastián - Gipuzkoa.

INTELLECTUAL PROPERTY AND INDUSTRY

The intellectual property rights of the content of the web pages, its graphic design and codes are owned by Sunbrille.com and, therefore, its reproduction, distribution, public communication is prohibited, transformation or any other activity that can be carried out with the contents of its web pages even quoting the sources, except with the written consent of Sunbrille.com.

WEB CONTENT AND LINKS (LINKS)

Sunbrille.com reserves the right to update, modify or delete the information contained on its websites and may even limit or deny access to such information to certain users.

Sunbrille.com assumes no responsibility for the information contained on third-party websites that can be accessed by "links" or links from any website owned by Sunbrille.com. The presence of "links" or links on the web pages of Sunbrille.com is merely for information purposes and in no case implies a suggestion, invitation or recommendation about them.

ONLINE DISPUTE RESOLUTION PLATFORM

The user is informed, on the basis of Article 14 of Regulation (EU) No 524/2013, that the European Commission offers the European Platform for Online Dispute Resolution (RLL) to make online shopping safer and more equitable through access to quality dispute resolution tools. Here is the link where you can access this platform:

ec.europa.eu/consumers/odr