SHIPMENTS AND DELIVERY TIMES
Shipments are completely free. We assume the portions and there are no additional charges. At this time we do not ship to Ceuta, Melilla and the Canary Islands.
All products that appear in the store with the Delivery logo in 24 hours are delivered within 24/48 business hours of placing the order. However, exceptional situations may arise that delay the receipt of the order, although this is not the usual situation.
If the product appears on the website with Availability: DELIVERY 10-15 WORKING DAYS, the order will be at your home within that estimated time. However, the supplier may have the product in production and the delivery time is extended to 1, 2 or 3 months. In that case, we will inform you by email to decide what to do: wait and continue with the order, exchange the product for one that has "24 hours delivery" or cancel it.
RETURNS AND EXCHANGES
Yeah, we make it easy for you to come up with the perfect glasses for you and we don’t charge you anything for that first change. But if you want to ask for a refund, you have 14 working days from the moment you receive the glasses. The refund has a cost of 3.90€, which will be deducted from the refund, with the same payment method that you used to pay the order (except if it is cash on delivery that is done by bank transfer).
Download the exchange or return form, print it out and fill it out. Place it in the box where you received your order along with the glasses and all its accessories. You must protect it properly so that it does not get damaged during shipment. Contact us by sending a WhatsApp to 943316060 or by sending an email to email@example.com. Request a pickup and they’ll get the package. Don’t forget to enter the shipping address:
Zigordia 2 under
20800. Zarautz - Gipuzkoa - SPAIN
Once we receive the product and check that it is in perfect condition we will return the money within 10-15 working days.